|
We are fully aware of the
importance of your car rental to you. If you are travelling on business
or for pleasure we want to ensure that you receive the very best service
and vehicle possible. Please browse through the following Frequently
asked questions if you are looking for further detail on your impending
car rental. We look forward to assisting you.
Are my booking details
secure on this website?
Yes.
We have a fully secure site. Irish
Car Rentals use a 128 bit Thawte SSL Web Server to offer secure
communications by encrypting all data exchanged to and from the booking
form on the website. Because of this you can pass your credit card and
personal
details through our booking system with confidence. We have strict
guidelines as to our client’s privacy and we will not pass on your
details to any other party for any reason.
Basic Information- what
happens when I submit a reservation?
When you click on the “submit”
button you will receive your booking number beginning with “ICR”
followed by a five (5) digit number e.g. ICR12563. You will
automatically receive an email to the address you have supplied
outlining your booking details. When you create a booking a secure email
confirmation is sent to the Sixt Irish Car Rentals reservation desk in
Limerick, Ireland. The rental is then added to the system and the car is
made available for hire. A 15% non-refundable booking deposit is charged
to your credit card at this stage. Please ensure that you complete the
Booking Form in Full, (paying particular attention when noting your
Credit Card Details and Email address), and that you have ensured that
you are aware of the costs involved. When you arrive at the rental desk
at the airport you will sign a rental agreement, pay any local charges
or additional costs, be taken to your vehicle and then be given any
instruction on the vehicle as may be required. Once you have started to
drive the car you are liable for any accidents, damage or other costs
incurred until the vehicle is safely returned to the airport compound.
What kind of car can I
expect?
We operate the most
modern fleet of cars in Ireland and 95% of our vehicles will be under 6
months old. When you ask for a quotation you will see that there are
often 2 or more models or makes offered within the "Car Group". Sixt
Irish Car Rentals cannot guarantee a particular make or model of car but
we will guarantee a car within the "Car Group" will be available for
collection as required. Specific requests for Cars with CD Players,
airbags etc: and or other features cannot be guaranteed as being
available but we will make every attempt to supply if you request them
in the “additional comments” filed of the booking form.
It is recommended that
travellers with additional luggage such as Golf Clubs or Fishing
equipment rent a vehicle one grade above the normal requirements shown
on the quote form. If a renter has a specific requirement for options
please state them in the comments box of the rental booking form. Irish
Car Rentals will try to comply with any reasonable request but cannot
guarantee availability of a specific model.
What Driver Information &
drivers license requirements apply?
To rent a car clients
must be in possession of a full unendorsed drivers licence (certain
minor endorsements such as speeding are acceptable, and must have at
least one years driving experience. International driver’s licenses MUST
BE accompanied by the domestic license. (this is also stated on the
international license). There is no need to have an international
license if your domestic license is written in English or if the
required information is shown in English.
The Minimum age to rent a
vehicle is 23 years, maximum 75 years. Drivers under 25 or over 70 are
subject to an insurance surcharge of EUR 8 per day and an insurance
excess of EUR 1200; this excess may not be waived.
What is Included in EVERY rate with Sixt
Irish Car Rentals?
All our rates include
Unlimited Free Mileage, VAT @12.5% (VAT is the local Sales Tax), Third
Party Liability insurance and 24 AA Roadside assistance. Our system will
automatically generate a rate inclusive of Auto rental insurance’s
(Collision Damage Waiver and Theft Protection). You may choose to
decline these insurance’s being included in the rate by ticking the
“Waive CDW” option on the booking page. If you choose this option the
main driver must be in possession of a MasterCard Gold or Platinum
issued by a US Bank. Further information on this is available under the
heading “MasterCard CDW waiver” down further.
If you choose a rate
inclusive of Collision Damage Waiver (CDW) and Theft Protection (TP)
insurance’s the following paragraphs explain the implications.
Collision Damage Waiver (CDW) Explained
Collision Damage
Insurance covers damage to the rental car and limits the liability for
damages to a vehicle whilst on hire. In case of an accident resulting
in damage to a rental vehicle the Customer is liable for the first EUR
600 of damage to the rental car. This liability of EUR 600 can be
reduced to EUR 100 at an additional charge of EUR 8 per day. The excess
on luxury cars, minivans and minibuses is EUR 1000 and can be reduced to
EUR 100 for an additional charge of EUR 12 per day. These charges are
collected at the point of collection by the reservations agent. Irish
Car Rentals include CDW insurance in the quoted rate unless you
indicate on the booking page that you do not wish to have this
included.
Theft Protection Explained
This is included in the
rate (unless you indicate on the booking page that you do not
wish to have this included) and covers the value of the car if it is
stolen while in possession of the renter. The hirer is responsible for
the excess insurance charges for the vehicle.
Customers are liable for
the first EUR 600 of damage to the rental car Excess liability of EUR
600 can be reduced to EUR100 at a charge of EUR 8 per day. The excess on
luxury cars, minivans and minibuses is EUR 1000 and can be reduced to
EUR 100 for an additional charge of EUR 12 per day. This insurance does
not cover for loss of personal possessions.
(For
US Residents holding a MasterCard Gold or Platinum)
MasterCard CDW waiver
MasterRental Insurance
may allow you to avoid the additional cost of the theft and collision
damage waiver (CDW) for rental cars in some countries. This coverage is
ONLY available with Gold or Platinum MasterCard's issued by US banks. If
you pay for the entire rental with your eligible MasterCard card, you
may be covered for up to $50,000 without excess. This is an insurance
program; certain restrictions and exclusions apply. In order to
establish if your MasterCard includes Auto Rental Insurance in the
Republic of Ireland please call your credit card issuer and/or
MasterCard at 1 800 6227747. This coverage is a service provided by
MasterCard to the cardholder and therefore it is the cardholders
responsibility to ensure that they are adequately covered for the entire
duration of the rental period
Can I hire a baby seat?
Yes. Please indicate in
the “additional comments” field on the booking for that you
require a baby seat. Please advise us your child’s weight. The baby seat
will be available when you arrive. An additional cost fee of EUR 6 per
day, EUR 42 per week to a maximum cost of EUR 84 on any rental applies.
INFO: In the front seat all children must either be in a child seat or
wear a seat belt. There are no exceptions to this rule. In the rear seat
children less than four years must use an appropriate child restraint.
Children over 4 years must use an appropriate child restraint, where
available, or a seat belt. Where airbags are fitted the renter should
check the enclosed handbook about special precautions to be taken when
using a child restraint in the front seat.
Can I drive my car into
Northern Ireland?
Yes. If you wish to drive
in Northern Ireland it is a requirement of rental that they inform Sixt
Irish Car Rentals that you wish to do so on collection of the vehicle.
(usually at the airport desk) An additional charge of EUR 20 including
Vat @12.5% applies. This is to extend the AA 24 hour roadside assistance
to cover Northern Ireland and is compulsory. The renter is free then to
drive throughout Northern Ireland. Cars can not be taken off the island
of Ireland.
What is the Fuel Policy of Sixt Irish Car
Rentals?
Sixt Irish Car Rentals
supplies the rental vehicle full of fuel. The renter will be asked to
pay a Fuel deposit at the rental desk varying from EUR 45 to EUR 100
depending on type of vehicle rented. This deposit will be fully refunded
when the vehicle is returned full of Fuel to the rental depot.
How do I change or cancel my reservation?
If you wish to change or
cancel your reservation please send an email to Sixt Irish Car Rentals
at the following email address
info@irishcarhire.info please mark on the subject
line if you wish to “amend” or “cancel” the reservation. Please always
note your reservation number on the email.
Can I travel out from one location and
return the vehicle to another?
Yes. Charges may apply
for some locations. You can see what charges may apply if you calculate
your rate on the booking engine at
http://www.irishcarhire.info/irish_car_hire_form.html
Where do I go when I arrive at my destination?
DUBLIN AIRPORT:
Pre-booked Car Hire Section,
Arrivals Hall, Dublin Airport. Tel: + 353 1 8444199. Directions to
our Dublin Airport desk: Turn right when you come out of baggage
reclaim, walk all the way to the end of the terminal (passing some other
car rental companies on your left). At the end of the terminal (near
the bank machine) turn right again and you will see the SIXT
sign and our desk)
SHANNON AIRPORT
: Tel: + 353 61 472649 (Main Arrivals Hall)
CORK AIRPORT:
Pre-booked Car Hire Section,
Arrivals Hall, Cork Airport. Tel: + 353 21 4318644. Directions to our
Cork desk: Follow signs to CAR HIRE desks. Walk past all the other
car rental companies and SIXT Irish Car Rentals is the last desk
in the line.
We deliver cars to many
other locations including: Dublin City, Belfast Airports and
City, Killarney town, Kerry Airport, Galway City and Airports, Knock
Airport and Cork City. If you choose any one of these locations please
ask our reservations team for the exact meeting point at each location.
Will my personal Auto Policy cover me in
Ireland?
We can not accept the
insurance coverage of a hirer if his/her policy is not a fully
comprehensive Irish policy. Insurance coverage from overseas companies
or insurers s not accepted due to past problems we have had. This is
normal policy for Irish Car rental companies.
Will My Credit Card Cover Me for CDW and
Theft insurance’s?
The only credit card
insurance that covers for Auto rental insurance in the Republic of
Ireland is MasterCard Gold or Platinum (issued in the United States).
Please contact MasterCard direct to have this confirmed to you. Toll
Free 1 800 622 7747
Do I Need Proof of
MasterCard Insurance?
It is always best to
receive written confirmation from MasterCard that you are covered.
Please pay particular attention to the fine print in relation to the
rental duration permitted.
What credit cards does Sixt Irish Car
Rentals accept?
Sixt Irish Car Rentals
accepts MasterCard, Visa, American Express and Diners Club. We accept
Irish Laser Cards but unfortunately we can not accept Switch cards for
payment purposes.
What if I get a traffic violation while in
possession of a rental vehicle?
If you get a traffic
violation while in possession of a Sixt Irish Car Rentals vehicle please
advise our staff on return.
What happens if the car breaks down?
In the very unlikely
event of a breakdown with Sixt Irish Car Rentals help is never far away.
You are covered by 24hour AA Roadside assistance insurance. Details of
this service will be provided in the rental agreement wallet you receive
on arrival
When do I have to include my credit card
number?
We need your credit card
number when you are booking the car. Please note the Sixt Irish Car
Rentals site is secure. Your personal details will not be shared with
third Parties at any stage.
Can I take the seats out
of a minivan?
Unfortunately this is not
possible. By law the seats have to stay in the van. However Cargo vans
are available on request. Please contact the reservations team.
Who do I contact if I
have any questions after I have rented the car?
Full contact details are
on your rental documentation. You can email Sixt at info@irishcarhire.info
Please submit your
booking or rental agreement number also.
What happens if I don’t
like my car?
In the unlikely event
that you are not completely satisfied with your rental car please call
the nearest office to you. The telephone numbers will be supplied to you
on arrival
How old are the
vehicles in your fleet?
On average vehicles are
less that six months old. Every effort is made to have the best vehicle
available.
What do I do if I lock my
keys in the car, get a flat tire or break down?
Every Sixt Car is
covered by a 24-Hour AA Roadside assistance policy. The Free phone
details in Ireland are available with your rental agreement when you
pick the car up. Sixt has a specific Policy with the AA in Ireland (The
AA in Ireland is similar to “AAA” in the U.S.)
What do I do in the event
of an accident?
In the event of a traffic
accident please notify Sixt Irish Car Rentals as soon as possible
Contact the Irish Police (Gardai) on 999 and ensure that the police (Gardai)
are called, so that they can report the accident. Do not admit liability
at any stage.
How much does petrol
cost in Ireland ?
Petrol varies around the
country, but generally costs between .Euro 0.80 and Euro 0.90 per
litre.
Should I Hire a Manual or
Automatic?
If you drive a stick
shift at home and are well used to it, you should have no trouble in
Ireland, except that the gear stick is on your left-hand side. With the
small country roads and all the hills in Ireland it is sometimes better
to have automatic.
Is the local tax (VAT)
included in my rates ?
Yes. The rate is at
12.5%. This can not be claimed back by non-US Nationals as car rental is
a service not a product.
Can I extend my rental
dates?
Yes. You can call the
nearest Sixt car rental location to extend your rental. Our phone number
will be on the rental agreement.
Can I tow with a rental
car?
Unfortunately this is not
permitted. Towing is a violation of the rental agreement and is not
permitted under any circumstances
Can I rent a car with a
roof rack or bike rack?
Unfortunately roof racks
and bicycle racks are not available for hire and may not be attached to
the rental car.
What if I have another
question?
If you have another question please email
our reservations team
info@irishcarhire.info We will be more
than happy to assist
We
have provided some very useful information on this website in respect of
Roadsigns, Driving Information and other useful resources. Should you
need further information or want one of our expert Car Rental staff to
contact you please do not hesitate to
contact
us. |
